Terms and Conditions

Last updated: 28 September 2026

Welcome to Elara & Row.

These Terms and Conditions govern your use of elararow.com and purchases made through our website.

By using our website or placing an order, you agree to these Terms and Conditions.

Using Our Online Store

By using our website, you confirm that you meet the applicable legal age requirements or have permission from a parent or legal guardian.

You must not use our website or products for any unlawful purpose.

Product Information

We make every effort to present product descriptions, colours, sizes, photographs and other information as accurately as possible.

However, colours may appear slightly different in person due to your device settings, screen and lighting conditions.

Product descriptions and prices may change from time to time.

Prices

Product prices are displayed on our website and are subject to change.

We reserve the right to correct obvious errors in pricing, product descriptions or availability.

If an order is placed as a result of an obvious error in a price, product listing or description, we may contact you to clarify the situation or cancel the order and refund any payment made.

Orders

By placing an order, you confirm that all information you provide is accurate and complete.

After placing your order, you will receive a confirmation at the email address provided.

An order confirmation does not automatically constitute final acceptance if there is an issue with payment, product availability, pricing or address details, or if fraudulent activity is suspected.

Refusing or Cancelling Orders

Where there is a valid reason, we may refuse, cancel or limit an order.

Reasons may include:

• Incorrect customer details.

• Payment issues.

• Suspected fraud.

• Product availability issues.

• Obvious pricing or listing errors.

• Unusual or suspicious activity relating to an order.

If an order is cancelled after payment has been taken, we will issue a refund using the original payment method.

Delivery

Delivery times shown are estimates.

Please refer to our Shipping Policy for information about processing times, estimated delivery times and orders dispatched directly by suppliers.

Some orders may be dispatched directly by our suppliers, including suppliers based outside the United Kingdom.

Returns and Refunds

Returns and refunds are handled in accordance with our Returns and Refunds Policy.

Nothing in these Terms and Conditions is intended to restrict your statutory consumer rights.

Payments

We accept the payment methods displayed at checkout.

Depending on availability, these may include payment cards, Apple Pay, Google Pay, Shop Pay and other payment methods.

By providing payment details, you confirm that you are authorised to use your chosen payment method.

Account Details

You agree to provide current, complete and accurate account