Shipping Policy
Last updated: 28 September 2026
At Elara & Row, we take care to ensure each order is carefully prepared, securely packaged and dispatched efficiently.
This Shipping Policy explains how we process and dispatch orders placed through elararow.com.
Order Processing Time
Please allow 1–3 working days for your order to be prepared.
During this time, we verify your order, check product and delivery details, and prepare your parcel for dispatch.
Working days are Monday to Friday, excluding bank holidays.
Delivery Time
Once your order has been processed and dispatched, delivery usually takes 3–7 working days.
This delivery estimate is in addition to the processing time above.
Delivery times are estimates and may vary due to carrier delays, customs checks, busy periods, bank holidays, incorrect address details or other circumstances beyond our control.
Direct Shipping from Suppliers
Some Elara & Row products may be dispatched directly by our suppliers.
Instead of being sent to us first, these products are shipped directly to the delivery address provided at checkout.
This means some parcels may be dispatched from overseas, including China. This approach reduces additional handling before your order is sent to you.
Delivery Partners
We offer free UK delivery.
Depending on the product, supplier location and delivery address, your order may be delivered by Royal Mail, local couriers or international delivery partners.
Where tracking is available, your tracking details will be emailed to you after dispatch.
Delivery Charges
UK delivery is free, unless clearly stated otherwise at checkout.
Incorrect Delivery Details
Please check that your delivery details are correct before placing your order.
If you notice an error in your address, contact us as soon as possible at:
We will do our best to help. However, once your order has been processed or dispatched, we may no longer be able to change the delivery address.
Delayed Orders
If your order has not arrived within the estimated delivery period, please contact us at:
Include your full name, order number and the email address used to place your order.
We will check the status of your parcel and explain the next steps.
Lost or Missing Parcels
If tracking shows your parcel as delivered but you have not received it, please check whether it has been accepted by someone in your household or a neighbour, or left at a local collection point or Post Office.
You may also contact the delivery provider for further information.
If you still cannot locate your parcel, please contact us at:
We will investigate the situation and help you resolve the issue.
Contact Us
If you have any questions about dispatch or delivery, please contact us:
Elara & Row
Email: info@elararow.com
Website: elararow.com